General Description: The Healthcare Sales Executive (SE) is responsible for new customer acquisition and revenue growth, through selling market leading 12 Lead ECG Technology Solutions, to the market segments or region assigned. The SE will work with Sales Leadership, to engage the prospect in the company sales process from initial contact to closure. The SE will maintain the customer relationship to find future expansion opportunities and to resolve any/all customer questions/concerns to maintain customer retention.
Responsibilities Include:
Sales
· Source sales opportunities through outbound and inbound lead follow-up and selling to prospects in:
o Hospitals, Health Systems, Integrated Delivery Networks, Home Health, Physician and Non-Physician Practitioners, Accountable Care Organizations, and/or Health Plans in generating interest, qualifying prospects, and closing opportunities to deliver ECG Technology and services.
· Research prospects: identify key players to build pipeline
· Use technology (webinars, video conferencing, presentations, etc.) with current, and potential, customers as needed
· Close sales and achieve quarterly quota objectives.
· Identify and Cross-sell other use cases for 12 ECG Technology Solutions, as applicable
· Participate in face-to-face customer meetings, attend conferences and/or trade shows, as applicable.
· Work with AR to ensure that accounts are paying timely and within payment terms.
Customer Retention
· Coordinate with operations, customer support, or sales colleagues to ensure timely response to any customer question/concern.
· Function as the primary customer contact to meet or exceed customer satisfaction expectations and ensure a positive customer experience.
· Establish the Ladder of Relationship where possible with multiple customer stakeholders to increase customer retention.
Administration
· Detail all activity in CRM; maintain data accuracy requirement, and keeping Sales Pipeline Tracker current
· Generate Reports (internal and external) as required and requested for all status and reporting.
Qualification
Prior experience selling into healthcare; Hospitals and Health Systems preferred.
· Strong verbal communication skills.
o Highly proficient phone skills
o Executive Suite communication skill
· Ability to work independently at a highly competent level, while also being a collaborator in a multi-disciplinary sales and customer retention team.
· The ability to aggressively prospect and build meaningful relationships
· Detailed and meet specified timelines.
· Able to work in fast paced environment with ability to pivot quickly when business priorities/tasks change.
· Computer literacy, including Microsoft Office applications.
· Clinical Experience