Clinical Program Manager

The mission of BraveBe Child Advocacy Center (BraveBe) is to respond to child abuse through a team approach designed to reduce trauma, seek justice, and provide hope and healing for children and their families.

Summary of the Position: The Clinical Program Manager oversees the clinical therapist and forensic interview teams, providing direct supervision, performance feedback, and support. This role involves recruiting and onboarding qualified professionals; developing and managing therapeutic and support groups for child victims of sexual abuse and their non-offending caregivers; and ensuring compliance with ethical guidelines while fostering a culture of recognition, inclusion, and trauma-informed practices. 

KEY RESPONSIBILITIES

• Provide direct supervision, support and performance feedback to the forensic interview and clinical therapist teams, including advanced students and licensed mental health providers. Supervision will involve monthly one-on-ones, quarterly conversations, and annual reviews. 
• Collaborate with the Senior Director of Programs & Culture to recruit, interview and select qualified professionals to perform the duties of both teams and ensure successful, standardized onboarding of new hires.
• Provide program oversight and coordination for all therapeutic child, adolescent and caregiver support groups, monitoring group dynamics and individual participant progress, adjusting, as necessary.
• Manage scheduling and logistics for group sessions, ensuring alignment with participants' availability and any external factors (e.g., weather-related changes).
• Maintain accurate records of participant attendance, session notes, and feedback.
• Serve as the primary point of contact for participants and their caregivers, addressing any program concerns. 
• Provide individual therapeutic support services to BraveBe clients as time allows. 
• Facilitate internal team meetings utilizing the EOS L10 format, to discuss progress, challenges and make necessary adjustments to programming.
• Partner with the Senior Director of Programs & Culture to take appropriate corrective action to address performance concerns. 
• Proactively anticipate, manage, and constructively resolve conflicts and disagreements; identify ways conflict can lead to positive change; and take appropriate action to address conflicts in a timely manner. 
• Support professional development and self-care plans. 
• Provide clinical supervision for provisionally licensed professionals and ensure timely and accurate billing for clinical forensic interviews.
• Complete child forensic interviews, as needed.
• Oversee on-boarding and supervision of interns and advanced students, providing feedback and evaluation while working with college advisors and personnel, as needed. 
• Evaluate the effectiveness of programs through regular assessments and feedback from participants and therapists, and from OMS survey feedback.
• Ensure compliance with ethical guidelines and best practices in trauma-informed care.
• Cultivate and maintain a culture of recognition and praise with continued focus on employee retention.
• Prepare clear, concise, and well-organized written documents and oral presentations. 
• Monitor and ensure progress and completion of key performance indicators and team rocks.
• Ensure adequate coverage is provided for all BraveBe locations and manage the on-call rotation for the forensic interview team. 
• Provide regular documentation review to ensure both teams are meeting agency standards.
• Ensure all grant requirements are met for supervised staff, including time sheets, data tracking, and other necessary documentation. 
• Promote best practices in the field in compliance with the National Children’s Alliance Standards for Accredited Members. 
• Ensure that direct services to crime victims operate within the policies and procedures of BraveBe, relevant state statutes and professional standards. 
• Demonstrate a strong commitment to diversity principles and foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve BraveBe’s goals. 
• Promote a positive image of BraveBe in the community and participate in special events and fundraising efforts. 
• Earn the respect of the multidisciplinary teams and foster open and positive relationships with law enforcement, NDHHS Children and Family Services and the prosecuting attorneys, while promoting best practices for child abuse investigation, prosecution, and treatment in Southeast Nebraska.

Qualifications

Education: LICSW license required

Experience: 3+ years of professional experience working with children and families who have experienced trauma is required. Previous supervision experience is strongly preferred.

SUPERVISORY RESPONSIBILITIES

The Clinical Program Manager customarily and routinely exercises independent discretion and judgment in the performance of his or her duties and supervises staff, volunteers, and interns as assigned.

Supervisor expectations include onboarding and training direct reports with clear guidance and support. Conduct one-on-one meetings monthly to discuss performance, set goals, and provide constructive feedback. Monitor and document progress on assigned tasks and projects. Encourage professional development through coaching, training opportunities, and mentorship, while promoting a positive team culture. Address and document any performance issues promptly and effectively, ensuring that all team members understand their responsibilities and are held accountable for their contributions.

OTHER   

BraveBe is an equal opportunity employer and is committed to providing a workplace that is free from discrimination of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by applicable laws or regulations. We strive to attract, develop, and retain a talented and diverse workforce and actively promote diversity and inclusion in all aspects of our organization. 

The Clinical Program Manager will primarily work weekdays from 8:30 am to 5:00 pm in the office environment, however exempt employees must be able to work flexible hours as needed. The Clinical Program Manager will occasionally work evenings for group therapy sessions, and as such will maintain a flexible schedule to accommodate. Employees must have access to a vehicle, possess a valid driver’s license and provide proof of insurance. The position may involve occasional travel throughout Southeast Nebraska. Employees must submit to a criminal history background check prior to being hired and bi-annually thereafter.

The Clinical Program Manager position requires the ability to sit and stand for extended periods while providing support to staff, partners, and clients in an office setting. The role involves frequent walking to attend meetings as well as the capacity to lift and carry up to 20 pounds, including informational materials and supplies. Strong communication skills are essential, as this individual will engage in active listening and respond to staff and clients in complex situations.  

Revised: May 2025

This job description is meant to describe the general nature and duties that may be required of this position within BraveBe. It is not intended to be an exhaustive list of all duties and responsibilities associated with this job. Nothing in this job description restricts your supervisor’s right to assign or reassign duties and responsibilities to this job at any time. All employment relationships at BraveBe enter are of an at-will nature and may be terminated at any time, with or without cause, and with or without notice. This job description does not constitute a contract of employment.