Clinical Documentation Specialist/ Customer Service

Five Star's Medical Supply division is looking to hire a Professional, Mature, Trustworthy, Reliable Individual(s) to join our team.

We believe in Work Life Balance. This is a full time position of 30 hours per week. Monday thru Friday 9:00 am to 3:00 pm

General Accountabilities

• Medical Office / Medical Supply knowledge preferred
• Evaluating records for patients to ensure accuracy and completeness.
• Ensuring that there is proper documentation where needed – for example, for Medicaid or insurance billing.
• Tracking outcomes for individual clients/ patients to measure the quality of services provided.
• Following up with physicians where needed to complete an individual patient’s records
• Describe products or services, to persuade potential customers to purchase a product or service.
• Contact individuals by telephone to solicit sales for goods or services.
• Explains products or services and prices, and answers questions from customers.
• Obtain customer information such as name, address, and insurance information, payment method, and enter orders into computers.
• Records names, addresses, purchases, and reactions of prospects contacted.
• Maintains records of contacts, accounts, and orders.
• Manages and grows existing accounts.
• Sells added services to clients.
• Builds and keeps effective professional relationships with clients/ patients.
• Help clients/ patients understand company products and services.
• Manages queries about company products and services.
• Builds up detailed knowledge about the company's products.
• Provides proactive assistance and supports to clients /patients and physicians.
• Meets consumer needs, offers options, resolves problems and follows up with customers/ clients.
• *The company reserves the right to add or change duties at any time.

Skills

• Excellent verbal and written communication
• Basic computer literacy skills
• General office skills (fax, copy, outlook, word, filing etc.)
• Quick-learning skills
• Time-management skills
• Multi Tasker
• Organizational skills
• Telephone Etiquette .
• Problem solving
• Attention to detail
• Active listening
• Service orientation
• Social perceptiveness

Benefits

• Holiday Pay
• Vacation Pay
• Health Insurance Benefits
• 401k -Company Matched 3%
• Employee Incentives
• Referral Incentives
• Employee Discounts

Verification

• Must be and have proof of Covid 19 vaccination
• Must be able to pass a criminal background check
• Must be able to present 3 verifiable professional references

Please submit a cover letter and resume to be considered