Medical Billing Analyst

Job Title: Medical Billing Analyst
Location: Fort Worth, TX (Hybrid)

This is a hybrid position based in Fort Worth, TX. Employees are expected to work on-site Monday through Wednesday, with the option to work remotely on Thursday and Friday.

Training Requirement:
The first 90 days of employment will consist of in-office training to build a strong foundation in systems, workflows, and team collaboration.

Position Summary:

The Medical Billing Analyst plays a key role in delivering top-tier medical billing services to enliven Health customers. This is an entry-level, customer-facing position providing Tier 1 support via phone and email. The analyst will develop a comprehensive understanding of the FDS Enliven Health Medical Billing platform, and the policies and procedures required to effectively assist clients with medical billing and claims submissions.

Key Responsibilities:

• Provide Tier 1 support by troubleshooting claim issues and assisting customers via phone and email.
• Educate clients on billing policies for Medicare, Medicaid, and third-party insurers.
• Conduct training sessions through Zoom and other tools.
• Log all interactions and escalate unresolved issues as needed.
• Share best practices and stay informed on industry updates and software enhancements.
• Ensure compliance with HIPAA and company confidentiality standards.
• Uphold the mission and values of Omnicell .

Basic Qualifications:

• Education: High School Diploma or GED.
• Experience: 1–2 years of experience in customer service or a professional support role.
• Skills:
  • Strong communication, problem-solving, and analytical skills.
  • Ability to manage high call volumes and work under pressure.
  • Proficiency in Microsoft Office.
  • Familiarity with CRM systems and general office tools.
  • Typing speed of 35+ WPM; 10-key preferred.
  • Well-organized, self-motivated, and able to work independently.

Preferred Qualifications:

• Experience in DME, medical billing, insurance, or pharmacy settings.
• Background in inbound phone and email customer support.

Work Environment & Physical Requirements:

• Hybrid role with in-office training; remote work available after completion.
• Must be able to sit, stand, walk, and use hands regularly.
• Occasional bending, reaching, or kneeling may be required.